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Capital Bikeshare sees rental problems at some stations due to ‘software issues’

A few dozen stations across the D.C. area appear to be out of service

A Capital Bikeshare station
melissamn/Shutterstock

For the second day in a row, Capital Bikeshare is reporting on Twitter that “software issues” are plaguing its service and may be preventing rentals at a “significant” number of stations.

As of early Thursday, more than three dozen stations in D.C., Maryland, and Virginia showed up as “inactive” on the Capital Bikeshare online station map. Some riders have flagged snags.

Capital Bikeshare currently operates more than 500 stations and approximately 4,300 bikes.

Update, 4:30 p.m.: In an email to its members, Capital Bikeshare says about 10 percent, or 50, of its stations are out of service. “These stations became disconnected from the network yesterday, meaning users could not use the Capital Bikeshare app or kiosk to unlock a bike when visiting one of these stations,” it says, noting that a fix is taking longer than expected.

The service adds that riders who believe they “have incurred any overage fees or have been unable to use a 24-hour or 3-day pass due to the station unavailability” can reach out to its customer service staff at customerservice@capitalbikeshare.com or 1-877-430-2453.