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For the second day in a row, Capital Bikeshare is reporting on Twitter that “software issues” are plaguing its service and may be preventing rentals at a “significant” number of stations.
Unfortunately we continue to experience software issues at a significant # of stations that may prevent rentals. We are still working diligently to resolve the issue as quickly as we can and appreciate your patience while we do. We apologize for the inconvenience.
— Capital Bikeshare (@bikeshare) February 7, 2019
As of early Thursday, more than three dozen stations in D.C., Maryland, and Virginia showed up as “inactive” on the Capital Bikeshare online station map. Some riders have flagged snags.
Picked the wrong day to @bikeshare in. :( #BikeDC #TalesFromTheCommute (but thanks to Sarah in customer service for the friendly help!). https://t.co/Dty91DqJqO
— Zack (@zacycles) February 7, 2019
@bikeshare when are the Crystal City Metro bike dock and the Potomac Ave and 35th St bike docks going to work again? It's really making my commute a drag
— Mother of Cats, Breaker of Bank Accounts ©️ (@schneeblymagoo) February 7, 2019
1) If I pay attention to the map as to which stations are functional and only dock at those, should I have a properly attributed trip? Heard stories of people who need to now fight false overage charges. 2) I appreciate the tweets but wonder why no e-mail was sent to all members.
— Ell (@thedoctorell) February 7, 2019
Any update? Looks like a lot of stations are still offline
— Leslie Gehring (@leslieanneg) February 7, 2019
@bikeshare docked bike at Eisenhower and mill Rd in Alexandria 33 hrs ago. Capital bike still struggling to fix problem. Meanwhile my commute is trashed.
— Beth Plale (@bplale) February 6, 2019
are you also experiencing issues with stations saying docked bikes were not docked? I docked my bike but the system says it was not docked.
— Karyn Schwartz (@karen5466) February 6, 2019
Note these temporary technical difficulties for @Bikeshare Out of service stations show as gray on the app. https://t.co/JlYc9q9Fo5
— Alexandria T&ES (@AlexandriaVATES) February 6, 2019
Hey @bikeshare the Good Hope Rd and MLK docking station is down since the last night. Any updates?
— Dobromir (@DobromirV) February 6, 2019
I had the same issue last night. Docked my bike on the way home from work and got an email a few hours later. Emailed them that I had docked it then frantically ran back to the station. The bike was still there and docked, verified the code, etc...
— Eric Heath (@ericheath0) February 6, 2019
Capital Bikeshare currently operates more than 500 stations and approximately 4,300 bikes.
Update, 4:30 p.m.: In an email to its members, Capital Bikeshare says about 10 percent, or 50, of its stations are out of service. “These stations became disconnected from the network yesterday, meaning users could not use the Capital Bikeshare app or kiosk to unlock a bike when visiting one of these stations,” it says, noting that a fix is taking longer than expected.
The service adds that riders who believe they “have incurred any overage fees or have been unable to use a 24-hour or 3-day pass due to the station unavailability” can reach out to its customer service staff at customerservice@capitalbikeshare.com or 1-877-430-2453.